Betjam's Privacy Policy — Your Data Is Our Responsibility

Welcome to Betjam. This Privacy Policy ("Policy") provides a complete overview of how your personal information is collected, used, stored, and protected when you use the Betjam platform (betjam.im). Betjam is a trusted online Sports Betting platform for users in Bangladesh, and we place the highest importance on the privacy of our users.

By opening an account on Betjam, visiting our website, or using any of our services, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully before using the platform.

Betjam believes in full transparency. We want you to know exactly what data we collect, why we collect it, and how it's used — no hidden terms, no complex legal language. This policy is written in plain, straightforward English so every user can understand it with ease.

Betjam collects two types of information from you — what you provide directly, and what is gathered automatically while you use the platform. See the full breakdown below:

Betjam uses your data only for specific, necessary purposes. Under our Privacy Policy, we use your information for the following:

• To create, manage, and secure your account.
• To process betting services, payments, and withdrawals.
• For KYC verification and age confirmation.
• To prevent fraud, money laundering, and other illegal activity.
• To provide customer service and support.
• To send you bonuses, promotions, and personalized offers (with your consent).
• To improve platform performance and enhance the user experience.
• To comply with legal obligations and adhere to regulatory requirements.

Betjam never sells your data to advertisers or third parties. In accordance with our Privacy Policy, your information is used solely to improve our services — nothing else.

Betjam does not sell your data to third parties. In certain limited circumstances, however, it may be necessary to share information with our trusted service providers. Any such sharing is always carried out in accordance with the terms of this Privacy Policy.

• Payment Processors: Necessary information is shared to process transactions via bKash, Nagad, and Rocket.
• KYC Verification Services: Data is shared with identity verification agencies for document verification purposes.
• Technology Infrastructure: Server and cloud service providers operate under data security agreements.
• Legal Authorities: Data may be disclosed under court order or legal obligation.
• Fraud Prevention: Limited data may be shared with security agencies to help detect and prevent suspicious activity.

Betjam uses cookies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored in your browser.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain Betjam services. Refer to your browser's help section for guidance on managing cookies.

Betjam follows the highest industry standards to protect your data. Under our privacy policy, we operate a multi-layered security framework.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall Protection: Advanced firewall and intrusion detection systems are actively in place.
• Regular Security Audits: Regular security testing conducted by third-party experts.
• Data Backup: Your data is regularly backed up to prevent any loss.
• Access Controls: Only authorized personnel have access to data on a need-to-know basis.

Under Betjam's Privacy Policy, you have several important rights regarding your personal data. These rights are defined in accordance with international data protection standards.

• Right to Access: You can request to view the information Betjam holds about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete information.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You have the right to request that the use of your data be limited.
• Right to Portability: You have the right to receive your data in a structured, portable format.
• Right to Object: The right to object to your data being used for specific purposes.
• Right to Withdraw Consent: You have the right to withdraw your consent to marketing communications or optional data use at any time.

To exercise any of these rights, email us at support@betjam.im. We will respond to your request within 30 days. In some cases, legal obligations may prevent us from fulfilling certain requests — we will explain the reason if that applies.

Betjam retains your data only for as long as necessary. Our data retention policy under the Privacy Policy is outlined below:

Once the retention period expires, your data is securely deleted or anonymized. Certain data may be retained for longer periods where required by law.

Betjam is an 18+ platform. We strictly ensure that no minors can access our services. Our Privacy Policy enforces a zero-tolerance approach on this matter.

• Age is verified at registration and users under 18 are not permitted to create an account.
• If we become aware that a minor is using an account, that account will be closed immediately.
• Any data collected from minors will be deleted immediately.
• If parents or guardians suspect their child is using Betjam, please contact us at support@betjam.im.

Betjam reserves the right to update this Privacy Policy at any time. We always strive to make our policies more transparent and user-friendly.

• You will be notified via your registered mobile number or email for any significant changes.
• The date of any changes will be clearly noted under the "Last Updated" section at the top of this page.
• Continued use of the platform after an updated policy is published will be considered acceptance of the new policy.
• Previous versions of this Policy are kept in our archive — contact support@betjam.im to request one.

Visit this page regularly to stay up to date on any changes. Betjam is always committed to protecting your privacy.

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Betjam's Data Protection Team is always ready to assist you.